Quick answer
- Restart your smartphone and the Arlo device.
- Ensure you have the latest version of the Arlo app installed.
- Check your internet connection for stability.
- Re-login to your Arlo account.
Symptoms
- App fails to open or crashes unexpectedly.
- Unable to connect to Arlo cameras or devices.
- Live view or recorded footage is not loading.
- Notifications are not being received.
Quick checks
- Confirm that your smartphone's operating system is up to date.
- Verify that your Arlo device is powered on and connected to Wi-Fi.
- Check for any known outages on the Arlo service status page.
- Ensure that your phone has permissions enabled for the Arlo app.
Step-by-step fix
-
Restart your devices:
- Turn off your smartphone and Arlo device. Wait for 30 seconds, then turn them back on.
-
Update the app:
- Go to your app store and check for updates. Install any available updates for the Arlo app.
-
Check internet connection:
- Test your Wi-Fi by trying to load a webpage. If it’s slow or unresponsive, reset your router.
-
Re-login to the app:
- Log out of your Arlo account in the app, then log back in to refresh your session.
-
Reinstall the app:
- Uninstall the Arlo app and then download it again from your app store.
If it still doesn't work
- Contact Arlo support for further assistance.
- Consider resetting your Arlo device to factory settings if issues persist.
- Check online forums for similar user experiences and solutions.
Looking to Upgrade Your Camera Setup?
If Arlo connectivity or subscription costs are a recurring frustration, our outdoor security camera buying guide compares Arlo Pro 5S against Eufy, Blink, Ring, and Nest — with a full subscription cost breakdown showing the real annual cost of each system.
FAQ
Q: Why is my Arlo app crashing?
A: This can be due to outdated software, poor internet connection, or app bugs.
Q: How can I improve my Arlo app performance?
A: Ensure your app is updated, your device is connected to a strong Wi-Fi signal, and your phone has enough storage space.
Q: What should I do if I can't receive notifications?
A: Check your phone's notification settings, ensure the app has permission to send notifications, and verify your internet connection.
Q: Can I access my Arlo cameras without the app?
A: Yes, you can access your cameras via the Arlo web portal using a browser.
Q: How do I reset my Arlo device?
A: Locate the reset button on your device, press and hold it for about 10 seconds until the LED indicator blinks.
Related fixes
- For issues with Arlo camera connectivity, check our guide on troubleshooting Arlo camera connection.
- If you're facing problems with Arlo notifications, see our article on fixing Arlo notification issues.
- For general app performance tips, read our guide on optimizing smart home apps.
For additional Arlo products, View on Amazon (paid link).