Arlo can't pair

Quick answer

• Ensure your Arlo device is fully charged or plugged in.
• Check that your smartphone or tablet is connected to the same Wi-Fi network as the Arlo base station.
• Restart your Arlo base station and your mobile device.
• Update the Arlo app to the latest version.

Symptoms

• Arlo camera fails to connect to the base station.
• The app shows a “pairing failed” message.
• The LED on the Arlo device blinks red or amber.
• The Arlo device is not visible in the app.

Quick checks

• Confirm Wi-Fi signal strength in the area where the Arlo device is located.
• Ensure that the base station is powered on and connected to the internet.
• Verify that no other devices are interfering with the Wi-Fi signal.
• Check for any firmware updates for the Arlo base station.

Step-by-step fix

1. Charge or power your device: Make sure your Arlo camera is charged or plugged in.
2. Reconnect to Wi-Fi: Ensure your smartphone is on the same Wi-Fi network as your Arlo base station.
3. Restart devices:
   • Unplug the Arlo base station from power, wait for 10 seconds, and plug it back in.
   • Restart your smartphone or tablet.
4. Update the app: Go to your app store and check for updates to the Arlo app.
5. Reset the Arlo device:
   • Locate the reset button on the Arlo camera.
   • Press and hold it for about 10 seconds until the LED blinks amber.
6. Re-pair the device: Open the Arlo app, select “Add Device,” and follow the prompts to pair your Arlo camera again.

If it still doesn't work

• Check the Arlo support website for troubleshooting tips specific to your model.
• Consider factory resetting the base station if pairing issues persist.
• Contact Arlo customer support for further assistance.

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FAQ

Q: Why won't my Arlo camera connect to the base station?
A: This can happen due to Wi-Fi issues, low battery, or outdated firmware.

Q: How do I know if my Arlo device is in pairing mode?
A: The LED on the device should blink blue when it is in pairing mode.

Q: Can I pair multiple Arlo cameras to one base station?
A: Yes, you can pair multiple cameras to a single base station, but ensure you follow the pairing steps for each device.

Q: What should I do if my Arlo app keeps crashing?
A: Try reinstalling the app or clearing the app cache on your device.

Q: How do I reset my Arlo base station?
A: Press and hold the reset button on the back of the base station for about 10 seconds until the LED blinks amber.

Related fixes

• Arlo camera not charging
• Arlo app not opening
• Arlo base station issues

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