Arlo door not locking
Quick answer
- Ensure the Arlo door lock is charged and powered.
- Check the app for any firmware updates.
- Confirm that the lock is properly installed and aligned.
Symptoms
- The lock does not respond to commands from the app.
- The lock status shows as "unlocked" even when it should be locked.
- You hear unusual sounds when attempting to lock the door.
Quick checks
- Verify that your smartphone is connected to the internet.
- Ensure the Arlo app is up to date.
- Check the battery level of the lock.
Step-by-step fix
- Power Cycle the Lock: Remove the battery and wait for 30 seconds before reinserting it.
- Check Wi-Fi Connection: Make sure the lock is within range of your Wi-Fi network. Move your router closer if necessary.
- Update Firmware:
- Open the Arlo app.
- Navigate to the device settings.
- Look for any available firmware updates and install them.
- Recalibrate the Lock:
- Go to the settings in the Arlo app.
- Select the lock and find the calibration option.
- Follow the prompts to recalibrate the lock.
- Test the Lock: After completing the steps, try locking and unlocking the door through the app.
If it still doesn't work
- Reset the lock to factory settings. Refer to the user manual for instructions.
- Contact Arlo customer support for further assistance.
- Consider checking for physical obstructions or misalignment in the door frame.
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FAQ
Q: Why isn't my Arlo door lock responding?
A: It may be due to a weak battery, poor Wi-Fi connection, or a need for a firmware update.
Q: How do I know if my lock needs a firmware update?
A: The Arlo app will notify you of available updates, or you can check the settings manually.
Q: Can I lock the door remotely?
A: Yes, as long as your smartphone is connected to the internet and the lock is online.
Q: What should I do if the lock is misaligned?
A: Check the installation and ensure the lock is properly fitted within the door frame.
Q: How can I reset my Arlo door lock?
A: Refer to the user manual for specific reset instructions, typically involving holding down a button for a few seconds.
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