Arlo keeps disconnecting

Quick answer

• Restart your Arlo camera and base station.
• Ensure the camera is within range of the base station.
• Check your Wi-Fi network for any issues.
• Update the Arlo app and firmware.

Symptoms

• Camera frequently goes offline.
• Notifications are delayed or missing.
• Live view fails to connect.
• Inconsistent video quality or lag.

Quick checks

• Verify the camera's LED status indicator.
• Check the Wi-Fi signal strength near the camera.
• Ensure the base station is powered and connected to the internet.
• Confirm that your Arlo app is updated to the latest version.

Step-by-step fix

1. Restart Devices: Unplug your base station and camera, wait for 10 seconds, then plug them back in.
2. Check Wi-Fi Connection:
   • Use a smartphone or laptop to test your Wi-Fi speed and stability.
   • Move closer to the router to see if the connection improves.
3. Adjust Camera Placement:
   • Ensure the camera is within 100 feet of the base station.
   • Avoid placing it near thick walls or metal objects that may interfere with the signal.
4. Update Firmware:
   • Open the Arlo app.
   • Go to settings and check for firmware updates for both the camera and base station.
5. Re-sync Camera:
   • Press the sync button on your base station.
   • Press the sync button on your camera until the LED blinks blue.

If it still doesn't work

• Factory reset your camera by holding the reset button for 10 seconds until the LED flashes amber.
• Reconfigure your camera settings in the Arlo app.
• Consider relocating your base station closer to the router or using a Wi-Fi extender.

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FAQ

Q: Why does my Arlo camera keep disconnecting?
A: This can be due to weak Wi-Fi signal, firmware issues, or interference from other devices.

Q: How can I improve my Arlo camera's connection?
A: Ensure it is within range of the base station, update firmware, and reduce interference from other electronics.

Q: What should I do if my camera won’t reconnect?
A: Try restarting both the camera and base station, and ensure the Wi-Fi network is stable.

Q: How do I know if my camera is offline?
A: Check the LED indicator on the camera; a solid amber light usually indicates it's offline.

Q: Can I use my Arlo camera without a base station?
A: Some Arlo models can operate independently, but many require a base station for full functionality.

Related fixes

• How to improve Wi-Fi signal for smart devices
• Troubleshooting Arlo app issues
• Setting up Arlo with a Wi-Fi extender

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