Arlo No Response — Troubleshooting Guide

Quick answer

• Restart your Arlo device and base station.
• Check your internet connection and Wi-Fi signal strength.
• Ensure the device is charged or plugged in.
• Update the Arlo app to the latest version.

Symptoms

• Arlo camera or device does not respond to commands.
• Live feed is not accessible.
• Notifications are not being received.
• Device appears offline in the app.

Quick checks

• Verify that your Arlo device is powered on.
• Confirm that your smartphone or tablet is connected to the internet.
• Check for any app updates in your device's app store.
• Look for any error messages in the Arlo app.

Step-by-step fix

1. Restart the Arlo device:

   • Unplug the device from power.
   • Wait for 10 seconds, then plug it back in.

2. Restart the base station:

   • Unplug the base station.
   • Wait for 10 seconds, then plug it back in.

3. Check your internet connection:

   • Test your Wi-Fi on another device.
   • If your Wi-Fi is down, reboot your router.

4. Check device battery:

   • If using a battery-operated camera, ensure it is charged.
   • Replace the battery if necessary.

5. Update the Arlo app:

   • Go to your app store and check for updates.
   • Install any available updates.

6. Re-sync the device:

   • Press the sync button on the base station.
   • Follow the prompts in the Arlo app to re-add your device.

If it still doesn't work

• Reset the Arlo device to factory settings:
  • Locate the reset button (usually a small pinhole).
  • Press and hold for about 10 seconds until the LED blinks amber.
• Contact Arlo support for further assistance.

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FAQ

Q: Why is my Arlo camera not responding?
A: This could be due to a poor internet connection, low battery, or software issues.

Q: How do I know if my Arlo device is offline?
A: Check the Arlo app; it will indicate if the device is offline.

Q: What should I do if my Arlo app is not updating?
A: Ensure your device has enough storage and a stable internet connection.

Q: How can I reset my Arlo camera?
A: Use the reset button on the device to restore factory settings.

Q: Why are my notifications not coming through?
A: Check your app settings and ensure notifications are enabled.

Related fixes

• Arlo camera not connecting to Wi-Fi
• Troubleshooting Arlo app issues
• How to improve Arlo camera performance

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