Arlo Not Detected — Detection Fix

Quick answer

• Restart your Arlo device and your Wi-Fi router.
• Ensure your Arlo device is within range of the Wi-Fi signal.
• Check for any firmware updates for your Arlo device in the app.

Symptoms

• Arlo camera fails to connect to the app.
• Live view is unavailable or shows "device not detected."
• Notifications are not received from the Arlo app.

Quick checks

• Confirm the Arlo device is powered on.
• Verify that your Wi-Fi network is functioning properly.
• Ensure the Arlo app is updated to the latest version.

Step-by-step fix

1. Restart Devices: Power cycle your Arlo camera and Wi-Fi router.

   • Unplug the camera and router, wait for 30 seconds, then plug them back in.

2. Check Wi-Fi Connection:

   • Ensure the camera is within the Wi-Fi range. If needed, move it closer to the router.

3. Update Firmware:

   • Open the Arlo app and go to the settings.
   • Check for any available firmware updates for your device and install them.

4. Re-add the Device:

   • In the Arlo app, remove the camera from your account.
   • Follow the setup instructions to add it back again.

5. Factory Reset (if necessary):

   • Locate the reset button on your Arlo device.
   • Press and hold the reset button for about 10 seconds until the LED indicator blinks.

If it still doesn't work

• Check your internet connection stability.
• Contact Arlo support for further assistance.
• Consider any potential hardware issues with the device.

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FAQ

Q: Why is my Arlo camera not detected?
A: This can happen due to connectivity issues, outdated firmware, or if the camera is out of range.

Q: How do I know if my Arlo device is powered on?
A: Check for any LED indicators on the device. A solid light usually means it’s powered.

Q: What should I do if my Wi-Fi is working but Arlo still isn't detected?
A: Try restarting both the camera and the router, and ensure the camera is updated.

Q: Can I use Arlo without Wi-Fi?
A: No, Arlo devices require a Wi-Fi connection to function properly and communicate with the app.

Q: How often should I check for firmware updates?
A: Regularly check for updates, especially if you notice connectivity issues or new features are released.