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Arlo not detected

Quick answer

Restart your Arlo device and your Wi-Fi router.
Ensure your Arlo device is within range of the Wi-Fi signal.
Check for any firmware updates for your Arlo device in the app.

Symptoms

Arlo camera fails to connect to the app.
Live view is unavailable or shows "device not detected."
Notifications are not received from the Arlo app.

Quick checks

Confirm the Arlo device is powered on.
Verify that your Wi-Fi network is functioning properly.
Ensure the Arlo app is updated to the latest version.

Step-by-step fix

Restart Devices: Power cycle your Arlo camera and Wi-Fi router.
- Unplug the camera and router, wait for 30 seconds, then plug them back in.
Check Wi-Fi Connection:
- Ensure the camera is within the Wi-Fi range. If needed, move it closer to the router.
Update Firmware:
- Open the Arlo app and go to the settings.
- Check for any available firmware updates for your device and install them.
Re-add the Device:
- In the Arlo app, remove the camera from your account.
- Follow the setup instructions to add it back again.
Factory Reset (if necessary):
- Locate the reset button on your Arlo device.
- Press and hold the reset button for about 10 seconds until the LED indicator blinks.

If it still doesn't work

Check your internet connection stability.
Contact Arlo support for further assistance.
Consider any potential hardware issues with the device.

FAQ

Q: Why is my Arlo camera not detected?
A: This can happen due to connectivity issues, outdated firmware, or if the camera is out of range.

Q: How do I know if my Arlo device is powered on?
A: Check for any LED indicators on the device. A solid light usually means it’s powered.

Q: What should I do if my Wi-Fi is working but Arlo still isn't detected?
A: Try restarting both the camera and the router, and ensure the camera is updated.

Q: Can I use Arlo without Wi-Fi?
A: No, Arlo devices require a Wi-Fi connection to function properly and communicate with the app.

Q: How often should I check for firmware updates?
A: Regularly check for updates, especially if you notice connectivity issues or new features are released.

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