Quick answer
- Restart your Arlo camera and base station.
- Check your Wi-Fi connection and ensure it’s stable.
- Update the Arlo app to the latest version.
- Ensure the camera is charged or plugged in.
Symptoms
- Camera not streaming live video.
- Notifications not being received.
- Unable to access the camera via the app.
- Camera shows offline status.
Quick checks
- Verify that your Wi-Fi network is functioning properly.
- Make sure the Arlo camera is within range of your Wi-Fi.
- Check for any physical obstructions that could block the camera’s view.
- Ensure that the camera is not in a low-power mode.
Step-by-step fix
- Restart the devices: Unplug the Arlo base station and camera. Wait for 10 seconds, then plug them back in.
- Check Wi-Fi connection: Use another device to confirm your Wi-Fi is working. If not, restart your router.
- Update the app: Go to your device’s app store, search for the Arlo app, and update it if an update is available.
- Inspect power sources: For battery-operated cameras, ensure they are charged. For wired models, check the power connection.
- Re-sync the camera: Press the sync button on the camera and the base station to reconnect them.
If it still doesn't work
- Reset the camera to factory settings by holding the reset button for about 10 seconds.
- Reinstall the Arlo app and log back in.
- Contact Arlo customer support for further assistance.
Looking to Upgrade Your Camera Setup?
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FAQ
Q: Why is my Arlo camera offline?
A: This can happen due to Wi-Fi issues, power problems, or the camera being out of range.
Q: How do I know if my Arlo camera is working?
A: Check the status light on the camera; a solid green light indicates it’s connected.
Q: Can I use Arlo without Wi-Fi?
A: No, Arlo cameras require a Wi-Fi connection to function properly.
Q: What should I do if I can't access the Arlo app?
A: Ensure your device has internet access, then try reinstalling the app.
Q: How often should I update my Arlo camera?
A: Regularly check for updates in the app to ensure optimal performance and security.
Related fixes
For more information on Arlo products, you can View on Amazon (paid link).