Arlo offline

Quick answer

• Restart your Arlo camera and base station.
• Check your Wi-Fi connection and ensure it’s working.
• Make sure your Arlo device is charged or plugged in.

Symptoms

• Camera not streaming live video.
• Notifications not being received.
• Unable to access the Arlo app or website.

Quick checks

• Verify that your Wi-Fi network is functioning properly.
• Ensure the Arlo camera is within range of the Wi-Fi signal.
• Check for any firmware updates for your Arlo device.

Step-by-step fix

1. Restart your devices:

   • Unplug the Arlo base station from power.
   • Remove the battery from the Arlo camera (if applicable).
   • Wait for about 10 seconds, then plug the base station back in and reinsert the battery.

2. Check your Wi-Fi:

   • Use another device to confirm that your Wi-Fi is working.
   • If your Wi-Fi is down, restart your router.

3. Reconnect your Arlo device:

   • Open the Arlo app and try to reconnect your camera.
   • Follow the prompts to set up your camera again if necessary.

4. Update firmware:

   • Open the Arlo app and check for any available updates.
   • Install updates if prompted.

5. Factory reset (if needed):

   • Locate the reset button on your Arlo camera.
   • Press and hold the reset button for 10 seconds until the LED blinks amber.
   • Reconfigure your camera through the app.

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If it still doesn't work

• Contact Arlo customer support for further assistance.
• Check the Arlo community forums for similar issues and solutions.
• Consider replacing your device if it’s still underperforming.

FAQ

Q: Why is my Arlo camera offline?
A: It could be due to a weak Wi-Fi signal, a power issue, or a firmware problem.

Q: How can I tell if my Arlo camera is charging?
A: Check the LED indicator on the camera; it should show a solid blue light when charging.

Q: What should I do if my Arlo app won’t connect?
A: Ensure your internet connection is stable and try restarting the app or your device.

Q: Can I use Arlo without Wi-Fi?
A: No, Arlo cameras require a Wi-Fi connection to function and send notifications.

Q: How often should I update my Arlo firmware?
A: Regularly check for updates in the app, as they can improve performance and security.

Related fixes

• /articles/arlo-camera-not-recording
• /articles/arlo-app-not-working
• /articles/arlo-firmware-update-guide