Arlo won't connect

Quick answer

• Restart your Arlo device and your router.
• Ensure your smartphone or tablet is connected to the correct Wi-Fi network.
• Check for firmware updates for your Arlo device.
• Reset your Arlo device to factory settings if necessary.

Symptoms

• The Arlo app shows a "device offline" message.
• You can't access live video feeds.
• Notifications are not being received.
• The camera LED indicator is not functioning as expected.

Quick checks

• Confirm your Wi-Fi network is working by connecting another device.
• Ensure your Arlo device is within range of your Wi-Fi router.
• Check if other devices are connecting to the Arlo app.
• Make sure the Arlo app is updated to the latest version.

Step-by-step fix

1. Restart Devices:

   • Power off your Arlo device and unplug your router. Wait for 30 seconds, then power them back on.

2. Check Wi-Fi Connection:

   • Ensure your smartphone or tablet is connected to the same Wi-Fi network as your Arlo device.

3. Update Firmware:

   • Open the Arlo app, go to settings, and check for any firmware updates for your device.

4. Re-add Device:

   • If the device is still offline, remove it from the app and re-add it by following the setup instructions.

5. Factory Reset:

   • If issues persist, locate the reset button on your Arlo device and hold it for 10 seconds to restore factory settings.

If it still doesn't work

• Contact Arlo customer support for further assistance.
• Check the Arlo community forums for similar issues and solutions.
• Consider testing your device with a different Wi-Fi network to rule out connectivity issues.

FAQ

Q: Why won't my Arlo camera connect?
A: This can be due to Wi-Fi issues, outdated firmware, or device malfunctions.

Q: How do I know if my Arlo device needs a firmware update?
A: The Arlo app will notify you if an update is available when you open it.

Q: Can I connect my Arlo device to a mobile hotspot?
A: Yes, but ensure the hotspot has a strong signal and sufficient data.

Q: What should I do if my Arlo camera is too far from the router?
A: Consider moving the router closer or using a Wi-Fi extender to boost the signal.

Related fixes

• Arlo camera not recording
• Arlo app crashing
• Arlo device setup issues

For additional equipment, you can check out View on Amazon (paid link).