Quick answer
- Restart your Arlo device and your router.
- Ensure your smartphone or tablet is connected to the correct Wi-Fi network.
- Check for firmware updates for your Arlo device.
- Reset your Arlo device to factory settings if necessary.
Symptoms
- The Arlo app shows a "device offline" message.
- You can't access live video feeds.
- Notifications are not being received.
- The camera LED indicator is not functioning as expected.
Quick checks
- Confirm your Wi-Fi network is working by connecting another device.
- Ensure your Arlo device is within range of your Wi-Fi router.
- Check if other devices are connecting to the Arlo app.
- Make sure the Arlo app is updated to the latest version.
Step-by-step fix
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Restart Devices:
- Power off your Arlo device and unplug your router. Wait for 30 seconds, then power them back on.
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Check Wi-Fi Connection:
- Ensure your smartphone or tablet is connected to the same Wi-Fi network as your Arlo device.
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Update Firmware:
- Open the Arlo app, go to settings, and check for any firmware updates for your device.
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Re-add Device:
- If the device is still offline, remove it from the app and re-add it by following the setup instructions.
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Factory Reset:
- If issues persist, locate the reset button on your Arlo device and hold it for 10 seconds to restore factory settings.
If it still doesn't work
- Contact Arlo customer support for further assistance.
- Check the Arlo community forums for similar issues and solutions.
- Consider testing your device with a different Wi-Fi network to rule out connectivity issues.
Looking to Upgrade Your Camera Setup?
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FAQ
Q: Why won't my Arlo camera connect?
A: This can be due to Wi-Fi issues, outdated firmware, or device malfunctions.
Q: How do I know if my Arlo device needs a firmware update?
A: The Arlo app will notify you if an update is available when you open it.
Q: Can I connect my Arlo device to a mobile hotspot?
A: Yes, but ensure the hotspot has a strong signal and sufficient data.
Q: What should I do if my Arlo camera is too far from the router?
A: Consider moving the router closer or using a Wi-Fi extender to boost the signal.
Related fixes
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