Quick answer

Ensure your August smart lock is connected to the same Wi-Fi network as your Alexa device.
Check if the Alexa app has the latest updates installed.
Restart both your August lock and Alexa device.
Re-enable the August skill in the Alexa app.

Symptoms

Alexa does not respond to commands related to the August smart lock.
The August lock fails to execute commands given through Alexa.
Alexa indicates it cannot find the August device.
Unresponsive or delayed responses when asking Alexa to control the lock.

Quick checks

Confirm that your August smart lock is powered and functioning.
Verify that your Alexa device is connected to the internet.
Check if the August skill is enabled in the Alexa app.
Ensure there are no ongoing outages with either device.

Step-by-step fix

Check Wi-Fi Connection:
- Make sure both your August lock and Alexa are on the same Wi-Fi network.
Restart Devices:
- Unplug your Alexa device and plug it back in.
- Remove the batteries from your August lock for a few seconds, then reinsert them.
Update the Alexa App:
- Open the app store on your smartphone.
- Search for the Alexa app and check for updates.
Re-enable August Skill:
- Open the Alexa app.
- Go to Skills & Games, find the August skill, and disable it.
- Re-enable the skill and log in to your August account again.
Test Commands:
- Try simple commands like “Alexa, lock the front door” to see if the issue persists.

If it still doesn't work

Check the August support page for troubleshooting tips.
Consider resetting your August lock to factory settings.
Contact customer support for either August or Alexa for further assistance.

Thinking About Your Smart Lock Setup?

If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.

FAQ

Why isn't my August smart lock responding to Alexa?
- It may be due to connectivity issues, outdated apps, or the skill being disabled.
How do I know if my August lock is connected?
- You can check the status in the August app; it should show as connected.
What should I do if the Alexa app won’t update?
- Clear the app cache or uninstall and reinstall the app.
Can I control my August lock without Alexa?
- Yes, you can control it directly through the August app.
Why do I need to re-enable the August skill?
- Sometimes skills can become unresponsive or disconnected, requiring re-authorization.

For more smart home solutions, consider checking out August smart products: View on Amazon (paid link).

August Alexa Not Responding — How to Reconnect