August can't pair
Quick answer
- Ensure Bluetooth is enabled on your smartphone.
- Restart your August device and smartphone.
- Check for any firmware updates for your August device.
- Make sure your August device is within range (typically 30 feet).
Symptoms
- The August app cannot find your smart lock.
- Pairing process times out or fails.
- Error messages appear during setup.
- The lock is unresponsive to app commands.
Quick checks
- Confirm Bluetooth is turned on in your phone settings.
- Ensure the August device has fresh batteries.
- Verify that your phone is compatible with the August app.
- Check if the August device is already paired with another account.
Step-by-step fix
- Restart Devices: Power off your August device and smartphone. Wait for 30 seconds, then turn them back on.
- Update App: Go to your app store and check for updates to the August app. Install any available updates.
- Reset August Device: If the device still won’t pair, perform a factory reset. This usually involves pressing a reset button on the lock.
- Re-enable Bluetooth: On your smartphone, turn off Bluetooth, wait a few seconds, and then turn it back on.
- Reattempt Pairing: Open the August app and follow the pairing instructions carefully. Ensure you are within the recommended range.
If it still doesn't work
- Check Compatibility: Ensure your smartphone meets the app’s requirements.
- Contact Support: Reach out to August customer support for assistance.
- Consider a Replacement: If the device is still unresponsive, it may need to be replaced.
Thinking About Your Smart Lock Setup?
If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.
FAQ
Q: Why won’t my August lock connect to my phone?
A: This could be due to Bluetooth issues, app compatibility, or the lock being out of range.
Q: How can I tell if my August lock needs new batteries?
A: If the lock is unresponsive or the app indicates low battery, it’s time to replace them.
Q: Can I pair multiple phones to one August lock?
A: Yes, but each phone must be added through the app by the primary account holder.
Q: What should I do if my August app crashes during pairing?
A: Restart your phone, update the app, and try again. If it persists, reinstall the app.
Related fixes
For more information about August smart devices, you can View on Amazon (paid link).