August door not locking
Quick answer
- Ensure the August Smart Lock is properly installed and aligned with the door.
- Check the battery level; replace if low.
- Restart the lock using the app or by removing and reinserting the batteries.
- Confirm that the lock is connected to your Wi-Fi network.
Symptoms
- The lock does not respond to commands from the app.
- The lock makes a noise but does not engage.
- The lock status shows as "locked" or "unlocked" incorrectly.
- The lock fails to respond to manual locking or unlocking.
Quick checks
- Verify that the door is fully closed and the latch is aligned.
- Check for any obstructions or debris around the lock mechanism.
- Ensure that the app is up to date and functioning correctly.
- Confirm that your smartphone is connected to the internet.
Step-by-step fix
- Check installation: Make sure the lock is installed correctly according to the manufacturer's instructions.
- Inspect alignment: Ensure the door is closed properly and the latch aligns with the strike plate.
- Replace batteries: Open the lock and replace the batteries with fresh ones.
- Restart the lock: Use the app to restart the lock or remove and reinsert the batteries.
- Reconnect to Wi-Fi: Go into the app settings and reconnect the lock to your Wi-Fi network.
- Test the lock: Try locking and unlocking the door using the app and manually.
If it still doesn't work
- Contact August customer support for further assistance.
- Consider resetting the lock to factory settings, following the manufacturer's instructions.
- Look for any firmware updates in the app that may resolve connectivity issues.
Thinking About Your Smart Lock Setup?
If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.
FAQ
Q: What should I do if my August lock won't respond at all?
A: Check the battery level and ensure the lock is properly installed. If the problem persists, restart the lock.
Q: Why is my August lock making noise but not locking?
A: This could indicate a misalignment or a mechanical issue. Inspect the installation and ensure the latch is functioning properly.
Q: How can I check if my August lock is connected to Wi-Fi?
A: Open the August app and check the lock's status. If it shows as "offline," try reconnecting it to your Wi-Fi network.
Q: Can I lock my August lock manually?
A: Yes, you can manually lock or unlock the August lock using the thumb turn on the inside of the door.
Q: How do I reset my August lock?
A: Refer to the manufacturer's instructions for resetting your specific model, usually involving pressing a reset button or using the app.
Related fixes
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