August error code
Quick answer
- Restart your August device to reset the connection.
- Ensure your Wi-Fi network is stable and operational.
- Check for any firmware updates in the August app.
- Reconnect your device to the app if the error persists.
Symptoms
- The August app displays an error code.
- The smart lock is unresponsive or not functioning as expected.
- Notifications about connectivity issues or failed operations.
- Inability to control the lock remotely via the app.
Quick checks
- Confirm that your smartphone is connected to the internet.
- Verify that the August device is within range of your Wi-Fi router.
- Check the battery level of your August smart lock.
- Ensure there are no physical obstructions blocking the lock.
Step-by-step fix
- Restart the device: Remove the lock from the door and reinstall it after a minute.
- Check your Wi-Fi: Make sure your router is functioning and within range.
- Update the app: Open the August app and check for any available updates.
- Reconnect the device:
- Open the app and go to the settings.
- Select your lock and choose the option to disconnect.
- Follow the prompts to reconnect the lock to your Wi-Fi network.
- Reset the lock: If issues persist, perform a factory reset on the lock. Refer to the user manual for instructions.
If it still doesn't work
- Contact August customer support for further assistance.
- Consider checking online forums for similar issues and solutions.
- If the device is still under warranty, explore replacement options.
Thinking About Your Smart Lock Setup?
If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.
FAQ
Q: What does the August error code mean?
A: It indicates a connectivity issue between the lock and your mobile device or Wi-Fi network.
Q: How can I reset my August lock?
A: Follow the instructions in the user manual to perform a factory reset, usually involving holding down the reset button.
Q: Why is my August lock not responding?
A: It may be due to low battery, Wi-Fi issues, or a need for a firmware update.
Q: How do I check for firmware updates?
A: Open the August app, go to settings, and look for firmware update notifications.
Q: Can I use my August lock without Wi-Fi?
A: Yes, but remote access and some features will be limited without an internet connection.
Related fixes
- For issues with connectivity, check our article on Wi-Fi troubleshooting.
- If your August device is not locking properly, refer to Locking issues.
- For battery-related concerns, see our guide on Smart lock battery maintenance.
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