August firmware update failed

Quick answer

• Restart your August device and router.
• Check your Wi-Fi connection.
• Manually trigger the firmware update through the app.

Symptoms

• Device is unresponsive after the update attempt.
• App shows an error message related to the update.
• Features of the August device are not functioning correctly.

Quick checks

• Ensure your August device is powered on.
• Verify that your smartphone is connected to the same Wi-Fi network.
• Confirm that the August app is up to date.

Step-by-step fix

1. Restart your devices:

   • Unplug your August device and wait for 10 seconds before plugging it back in.
   • Restart your router by unplugging it for 30 seconds, then reconnecting it.

2. Check Wi-Fi connection:

   • Ensure your smartphone is connected to the correct Wi-Fi network.
   • Move closer to the router to improve signal strength.

3. Update the app:

   • Open your app store and check for updates for the August app.
   • Install any available updates.

4. Manually trigger the update:

   • Open the August app.
   • Navigate to the settings and select your device.
   • Look for an option to update firmware and initiate the process.

5. Reset the device (if necessary):

   • If the update fails again, consider resetting the device to factory settings.
   • Follow the instructions in the user manual for your specific model.

If it still doesn't work

• Contact August customer support for further assistance.
• Check the August support website for any known issues related to firmware updates.

Thinking About Your Smart Lock Setup?

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FAQ

Q: Why did my August firmware update fail?
A: Firmware updates can fail due to connectivity issues, power interruptions, or incompatibility with the current app version.

Q: How can I check if my August device needs an update?
A: Open the August app, navigate to your device settings, and look for any notifications regarding updates.

Q: What should I do if my device is still unresponsive?
A: Try resetting the device to factory settings and then attempt the update again.

Q: How often does August release firmware updates?
A: Firmware updates are released periodically to improve functionality and security. Check the app or website for announcements.

Q: Can I manually download firmware updates?
A: No, firmware updates for August devices must be done through the app to ensure compatibility.

Related fixes

• How to reset your August Smart Lock
• Troubleshooting August Smart Lock connection issues
• Updating the August app for optimal performance

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