August keeps disconnecting

Quick answer

• Restart your August device and router.
• Ensure your Wi-Fi network is stable and within range.
• Update the August app and firmware to the latest version.

Symptoms

• The August smart lock frequently disconnects from the app.
• Notifications about connection issues appear on your smartphone.
• The lock fails to respond to remote commands.

Quick checks

• Confirm your Wi-Fi signal strength near the lock.
• Check if other smart devices are experiencing connectivity issues.
• Ensure that your smartphone's Bluetooth is enabled.

Step-by-step fix

1. Restart Devices: Unplug your August lock and router. Wait for 30 seconds, then plug them back in.
2. Check Wi-Fi: Use a Wi-Fi analyzer app to check for signal strength in the lock's location. Move the router if necessary.
3. Update App: Open the app store on your smartphone and check for updates to the August app. Install any available updates.
4. Firmware Update: Open the August app, go to settings, and check for firmware updates for your lock. Follow the prompts to update.
5. Re-pair the Device: If the lock still disconnects, remove it from the app and re-add it by following the setup instructions.
6. Check Network Settings: Ensure your router is not blocking the August device. Look for MAC address filtering or guest network settings.

If it still doesn't work

• Consider resetting the August lock to factory settings. Refer to the user manual for steps.
• Contact August customer support for further assistance or troubleshooting.

Thinking About Your Smart Lock Setup?

If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.

FAQ

Q: Why does my August lock keep disconnecting?
A: This can be due to weak Wi-Fi signals, outdated firmware, or interference from other devices.

Q: How can I improve the connection of my August lock?
A: Ensure your lock is within range of your Wi-Fi router, and consider using a Wi-Fi extender if needed.

Q: What should I do if my August app won't open?
A: Restart your smartphone and check for app updates. If the problem persists, uninstall and reinstall the app.

Q: Can I use August without Wi-Fi?
A: You can use the lock manually, but remote features will require a stable Wi-Fi connection.

Q: How often should I update my August lock?
A: Regularly check for updates in the app to ensure optimal performance and security.

Related fixes

• For issues with connectivity, check our guide on Wi-Fi signal strength issues.
• If you’re facing problems with other smart devices, see our article on smart home device troubleshooting.
• Learn how to reset your August lock for persistent issues.

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