August no response

Quick answer

• Restart your August device and the connected smartphone.
• Ensure your Wi-Fi network is stable and the device is within range.
• Check for firmware updates in the app and install them if available.

Symptoms

• The August smart lock does not respond to app commands.
• No notifications or alerts from the device.
• The lock fails to connect to the Wi-Fi network.

Quick checks

• Confirm that your smartphone’s Bluetooth is enabled.
• Make sure the August device is powered and the batteries are not low.
• Verify that the August app is up-to-date.

Step-by-step fix

1. Restart Devices: Turn off your August device and your smartphone. Wait for about 30 seconds, then power them back on.
2. Check Wi-Fi Connection:
   • Open your Wi-Fi settings on your smartphone.
   • Ensure you are connected to the correct network.
   • Test the internet connection by browsing a website.
3. Update Firmware:
   • Open the August app.
   • Navigate to the settings and look for firmware updates.
   • If an update is available, follow the prompts to install it.
4. Re-pair the Device:
   • In the August app, remove the device from your account.
   • Follow the instructions to add the device back.
5. Reset the Device (if needed):
   • Locate the reset button on your August lock.
   • Press and hold it for about 10 seconds until the light flashes.

If it still doesn't work

• Check the August support page for additional troubleshooting tips.
• Contact August customer support for further assistance.
• Consider resetting your Wi-Fi router if other devices are also having connectivity issues.

Thinking About Your Smart Lock Setup?

If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.

FAQ

Q: Why isn't my August lock responding?
A: It may be due to connectivity issues, low battery, or outdated firmware.

Q: How can I tell if my August device needs a firmware update?
A: The August app will notify you if an update is available, or you can check manually in the settings.

Q: What should I do if my smartphone can't find the August lock?
A: Ensure Bluetooth is enabled on your phone and that the lock is powered on and within range.

Q: Can I use August without Wi-Fi?
A: Yes, but some features may be limited, such as remote access and notifications.

Q: How often should I check for updates?
A: Regularly check for updates every few months or whenever you experience issues.

Related fixes

• /articles/august-lock-battery-replacement
• /articles/august-app-connection-issues
• /articles/august-lock-reset-guide

For more August smart security products, you can View on Amazon (paid link).