August Not Detected — Detection Fix

Quick answer

Ensure your August device is powered on and within range of your Wi-Fi network.
Restart your smartphone and the August device.
Check for any firmware updates in the August app.

Symptoms

The August app shows a "device not detected" message.
You cannot control the August device remotely.
The device is unresponsive to commands from the app.

Quick checks

Confirm that your Wi-Fi network is functioning properly.
Make sure your smartphone has Bluetooth enabled.
Check that the August device is properly installed and has a charged battery.

Step-by-step fix

Power Cycle the Device: Remove the August device from its mounting and replace the battery. Reattach it and ensure it is powered on.
Check Wi-Fi Connection: Ensure your Wi-Fi router is working and the signal is strong where the August device is located.
Update the App: Open the app store on your smartphone and check for updates to the August app. Install any available updates.
Re-pair the Device:
- Open the August app.
- Navigate to the settings and select "Add Device."
- Follow the prompts to re-pair your August device with the app.
Factory Reset (if necessary): If the device is still not detected, perform a factory reset according to the manufacturer's instructions.

If it still doesn't work

Contact August customer support for further assistance.
Check online forums for similar issues and solutions.
Consider professional installation if the problem persists.

Thinking About Your Smart Lock Setup?

If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.

FAQ

Q: Why is my August device not detected?
A: It could be due to weak Wi-Fi, Bluetooth issues, or a dead battery.

Q: How do I know if my August device needs a firmware update?
A: The app will typically notify you of any available updates when you open it.

Q: Can I use my August device without the app?
A: Some features may be limited without the app, as it provides full control and monitoring.

Q: What should I do if my Wi-Fi is down?
A: Wait for your Wi-Fi to be restored, as the August device requires a stable connection to function properly.

Q: How can I improve the Wi-Fi signal near my August device?
A: Consider moving your router closer, using a Wi-Fi extender, or reducing interference from other devices.

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