August not working
Quick answer
- Restart your August device and the associated app.
- Ensure your Wi-Fi connection is stable and the device is within range.
- Check for firmware updates in the app settings.
Symptoms
- The August lock is unresponsive.
- The app fails to connect to the lock.
- Notifications are delayed or missing.
- The lock does not respond to manual or app commands.
Quick checks
- Confirm that your smartphone's Bluetooth is enabled.
- Ensure the August device has sufficient battery life.
- Verify that the lock is properly installed and aligned with the door.
Step-by-step fix
- Restart the August device: Remove the battery for 10 seconds and then reinsert it.
- Check Wi-Fi and Bluetooth: Make sure your phone is connected to the same Wi-Fi network and that Bluetooth is turned on.
- Update the app: Go to your device's app store and check for updates to the August app.
- Reset the lock: If issues persist, perform a factory reset on the August lock by following the instructions in the user manual.
- Re-add the lock: Open the app, remove the lock from your device list, and then add it back again.
If it still doesn't work
- Contact August customer support for assistance.
- Check the August community forums for similar issues and solutions.
- Consider replacing the device if it is under warranty and cannot be fixed.
Thinking About Your Smart Lock Setup?
If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.
FAQ
Q: Why isn't my August lock responding?
A: This could be due to low battery, Wi-Fi connectivity issues, or a firmware glitch.
Q: How can I tell if my August device needs a firmware update?
A: Open the August app and navigate to the settings; it will notify you if an update is available.
Q: What should I do if my August app keeps crashing?
A: Try uninstalling and reinstalling the app, ensuring you have the latest version.
Q: Can I use August without Wi-Fi?
A: Yes, but some features, like remote access, will be unavailable without a Wi-Fi connection.
Q: How do I reset my August lock?
A: Refer to the user manual for specific instructions on performing a factory reset.
Related fixes
- Troubleshooting August Smart Lock Connectivity Issues
- How to Replace the Battery in Your August Lock
- Setting Up Your August Lock for the First Time
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