August offline

Quick answer

• Restart your August lock and the Wi-Fi router.
• Check the August app for any updates.
• Ensure your smartphone is connected to the same Wi-Fi network.

Symptoms

• The August lock is unresponsive.
• You cannot control the lock via the app.
• Notifications about the lock are not being received.

Quick checks

• Confirm that the lock has power (check batteries).
• Ensure the lock is within range of your Wi-Fi network.
• Verify that your smartphone's Bluetooth is enabled.

Step-by-step fix

1. Restart the August lock:

   • Remove the batteries for 10 seconds, then reinsert them.

2. Restart your Wi-Fi router:

   • Unplug the router, wait for 30 seconds, then plug it back in.

3. Update the August app:

   • Open the app store on your smartphone.
   • Search for the August app and install any available updates.

4. Reconnect your lock:

   • Open the August app.
   • Go to settings and select your lock.
   • Follow the prompts to reconnect to Wi-Fi.

5. Check Bluetooth settings:

   • Ensure Bluetooth is turned on in your smartphone settings.
   • Open the August app to see if the lock is recognized.

If it still doesn't work

• Reset the August lock to factory settings. Refer to the user manual for instructions.
• Contact August customer support for further assistance.
• Consider checking for any interference from other devices.

Thinking About Your Smart Lock Setup?

If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.

FAQ

Q: Why is my August lock offline?
A: It may be due to Wi-Fi connectivity issues or low battery power.

Q: How do I reset my August lock?
A: Follow the factory reset instructions in the user manual, usually involving pressing a reset button.

Q: Can I control my August lock without Wi-Fi?
A: Yes, as long as your smartphone is within Bluetooth range.

Q: What should I do if my August app won't open?
A: Restart your smartphone and ensure the app is updated.

Related fixes

• Troubleshooting August lock battery issues
• How to improve Wi-Fi signal for smart devices
• Resetting your August lock for better performance

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