August won't connect
Quick answer
- Restart your August device and your smartphone.
- Ensure your Wi-Fi network is active and within range.
- Check for any firmware updates for your August device.
- Reinstall the August app on your smartphone.
Symptoms
- The August app shows a "Connection Failed" message.
- Unable to control the August device remotely.
- The device is not responding to commands from the app.
- The device is offline in the app despite being powered on.
Quick checks
- Verify your Wi-Fi connection is stable.
- Ensure Bluetooth is enabled on your smartphone.
- Check if the August device is powered and within Wi-Fi range.
- Make sure no other devices are causing interference.
Step-by-step fix
- Restart Devices: Power cycle your August device and smartphone.
- Check Wi-Fi: Confirm that your Wi-Fi network is operational. Try connecting another device to the same network.
- Update Firmware: Open the August app and check for any firmware updates. If available, follow the prompts to update.
- Reinstall App: Delete the August app from your smartphone and reinstall it from the app store.
- Reconnect Device: Open the app and attempt to reconnect your August device by following the setup instructions.
If it still doesn't work
- Factory Reset: If the device still won’t connect, consider performing a factory reset. Refer to the user manual for specific instructions.
- Contact Support: Reach out to August customer support for further assistance.
Thinking About Your Smart Lock Setup?
If August calibration or connectivity issues keep coming back, our smart lock buying guide compares August Wi-Fi against Schlage Encode Plus and Yale Assure Lock 2 — covering the retrofit vs. replacement decision and which lock works best for renters versus homeowners.
FAQ
Q: Why won’t my August device connect to Wi-Fi?
A: This could be due to a weak signal, incorrect Wi-Fi password, or the device being out of range.
Q: How do I know if my August device needs a firmware update?
A: The August app will notify you if an update is available when you open it.
Q: Can I control my August device without Wi-Fi?
A: You can control it via Bluetooth, but remote access requires a Wi-Fi connection.
Q: What should I do if my smartphone can't find the August device?
A: Make sure Bluetooth is enabled and that the device is powered on and close by.
Q: How can I improve my Wi-Fi signal for the August device?
A: Consider relocating your router, using a Wi-Fi extender, or reducing interference from other devices.
Related fixes
- August Smart Lock Setup Issues
- Wi-Fi Connectivity Problems with Smart Devices
- Troubleshooting Bluetooth Connections
For more options, check out the August smart security products available View on Amazon (paid link).