Blink not detected

Quick answer

• Ensure your Blink camera is powered on and within range of the Sync Module.
• Check your Wi-Fi connection; a stable internet connection is essential.
• Restart both your Blink camera and Sync Module to refresh the connection.

Symptoms

• Blink camera not showing up in the app.
• Live view feature is unresponsive.
• Motion alerts are not being received.
• Camera status shows as offline.

Quick checks

• Confirm the Blink camera has fresh batteries.
• Ensure the Sync Module is connected to power and the internet.
• Verify your smartphone has the latest version of the Blink app.
• Check for any physical obstructions between the camera and Sync Module.

Step-by-step fix

1. Power Cycle the Devices:

   • Unplug the Sync Module from power.
   • Remove and reinsert the batteries in the Blink camera.
   • Wait for about 10 seconds, then plug the Sync Module back in.

2. Check Wi-Fi Connection:

   • Open your smartphone’s Wi-Fi settings.
   • Ensure you are connected to the same network that the Sync Module uses.
   • If necessary, restart your router.

3. Re-add the Camera:

   • Open the Blink app.
   • Go to the settings and select "Add a Camera".
   • Follow the prompts to re-add your Blink camera.

4. Update the App:

   • Go to your device's app store.
   • Check for updates to the Blink app and install if available.

5. Factory Reset (if needed):

   • Press and hold the reset button on the Sync Module for 10 seconds.
   • Follow the setup instructions to reconnect your devices.

If it still doesn't work

• Contact Blink customer support for assistance.
• Consider checking for any firmware updates for your devices.
• Review the Blink community forums for similar issues and solutions.

FAQ

Q: Why is my Blink camera not connecting?
A: This could be due to a weak Wi-Fi signal, dead batteries, or the camera being out of range from the Sync Module.

Q: How can I tell if my Blink camera is powered?
A: Check the LED indicator on the camera; it should blink green when powered and connected.

Q: What should I do if my Sync Module is offline?
A: Ensure it is plugged in, check the internet connection, and restart the module.

Q: Can I use Blink without a Wi-Fi connection?
A: No, Blink cameras require a stable Wi-Fi connection to function properly.

Q: How do I update my Blink app?
A: Visit your app store, search for Blink, and select "Update" if an update is available.

Related fixes

• /articles/blink-camera-setup-guide
• /articles/blink-camera-battery-replacement
• /articles/troubleshooting-blink-sync-module

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