Eufy motion not detected
Quick answer
- Ensure your Eufy device is powered on and connected to Wi-Fi.
- Check the motion detection settings in the app.
- Confirm that the sensor is not obstructed or dirty.
- Restart the device to refresh its settings.
Symptoms
- Motion alerts are not received when someone walks by.
- The app shows that the device is online, but no motion is detected.
- The LED indicator on the device does not light up when motion occurs.
Quick checks
- Verify that the device is within range of your Wi-Fi network.
- Ensure the device is mounted correctly and at the right height.
- Check for any physical obstructions blocking the sensor.
- Make sure the device firmware is up to date.
Step-by-step fix
- Power Cycle the Device: Unplug the Eufy device, wait for 10 seconds, and plug it back in.
- Inspect the Sensor: Clean the sensor lens with a soft cloth to remove dust or debris.
- Adjust Settings:
- Open the Eufy app.
- Navigate to the device settings.
- Ensure motion detection is enabled.
- Test Motion Detection: Walk in front of the sensor to see if it detects movement.
- Check Wi-Fi Connection: Ensure the device is connected to your Wi-Fi network. If not, reconnect it.
- Update Firmware: In the app, check for any available firmware updates and install them.
If it still doesn't work
- Reset the device to factory settings and reconfigure it.
- Consult the user manual for specific troubleshooting steps.
- Contact Eufy customer support for further assistance.
Looking to Upgrade Your Camera Setup?
If Eufy HomeBase connectivity or app issues are getting frustrating, our outdoor security camera buying guide compares Eufy against Arlo, Blink, Ring, and Nest — including which systems offer truly local storage with no subscription fees.
FAQ
Q: Why is my Eufy motion sensor not detecting motion?
A: It could be due to obstructions, incorrect settings, or a firmware issue.
Q: How do I reset my Eufy device?
A: Usually, you can reset it by holding the reset button for a few seconds until you see a flashing light.
Q: What should I do if the app shows the device is offline?
A: Check your Wi-Fi connection, ensure the device is powered on, and try reconnecting it in the app.
Q: Can I adjust the sensitivity of the motion detection?
A: Yes, you can typically adjust the sensitivity in the device settings within the app.
Q: How far can the Eufy motion sensor detect movement?
A: The detection range varies by model, but it generally covers a distance of up to 30 feet.
Related fixes
For additional sensors to enhance your home security, check out View on Amazon (paid link).