Quick answer
- Ensure your Ring device is within range of your Wi-Fi network.
- Restart your Ring device and your Wi-Fi router.
- Make sure the Ring app is updated to the latest version.
- Check that your smartphone's Bluetooth is turned on.
Symptoms
- The Ring device fails to connect to the app.
- The app displays an error message during the pairing process.
- The device is unresponsive or stuck on the pairing screen.
- Your smartphone cannot find the Ring device.
Quick checks
- Confirm your Wi-Fi network is active and functioning.
- Ensure your smartphone is compatible with the Ring app.
- Verify that you have the correct login credentials for the Ring app.
- Check for any firmware updates for your Ring device.
Step-by-step fix
- Restart Your Devices: Turn off your Ring device and your Wi-Fi router. Wait for 30 seconds, then power them back on.
- Check Wi-Fi Signal: Ensure your Ring device is within 30 feet of your Wi-Fi router. If possible, move closer to the router during pairing.
- Update the App: Go to your app store and check for updates for the Ring app. Install any available updates.
- Reset the Ring Device: Locate the reset button on your Ring device. Press and hold it for about 15 seconds until the light flashes. This will reset the device to factory settings.
- Reattempt Pairing: Open the Ring app, select "Set Up a Device," and follow the on-screen instructions to pair your device again.
If it still doesn't work
- Try using a different smartphone to see if the issue persists.
- Check for any known outages or issues with Ring services on their official website or social media.
- Contact Ring customer support for further assistance.
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FAQ
Q: Why can't my Ring device find my Wi-Fi network?
A: Ensure your Wi-Fi network is active and that your Ring device is within range. Also, check if your router has any restrictions on new devices.
Q: What should I do if my Ring app keeps crashing?
A: Restart your smartphone, check for app updates, or reinstall the Ring app.
Q: How can I tell if my Ring device is charged?
A: Most Ring devices have an LED indicator that shows the battery status. Refer to the user manual for specific details.
Q: Can I pair multiple Ring devices to one app?
A: Yes, you can manage multiple Ring devices from a single Ring app account.
Q: What if my Ring device won't reset?
A: Ensure you're holding the reset button long enough. If it still doesn't reset, contact Ring support for help.
Related fixes
- /articles/ring-app-not-working
- /articles/ring-device-reset
- /articles/ring-wifi-issues
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