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Ring can't pair

Quick answer

Ensure your Ring device is within range of your Wi-Fi network.
Restart your Ring device and your Wi-Fi router.
Make sure the Ring app is updated to the latest version.
Check that your smartphone's Bluetooth is turned on.

Symptoms

The Ring device fails to connect to the app.
The app displays an error message during the pairing process.
The device is unresponsive or stuck on the pairing screen.
Your smartphone cannot find the Ring device.

Quick checks

Confirm your Wi-Fi network is active and functioning.
Ensure your smartphone is compatible with the Ring app.
Verify that you have the correct login credentials for the Ring app.
Check for any firmware updates for your Ring device.

Step-by-step fix

Restart Your Devices: Turn off your Ring device and your Wi-Fi router. Wait for 30 seconds, then power them back on.
Check Wi-Fi Signal: Ensure your Ring device is within 30 feet of your Wi-Fi router. If possible, move closer to the router during pairing.
Update the App: Go to your app store and check for updates for the Ring app. Install any available updates.
Reset the Ring Device: Locate the reset button on your Ring device. Press and hold it for about 15 seconds until the light flashes. This will reset the device to factory settings.
Reattempt Pairing: Open the Ring app, select "Set Up a Device," and follow the on-screen instructions to pair your device again.

If it still doesn't work

Try using a different smartphone to see if the issue persists.
Check for any known outages or issues with Ring services on their official website or social media.
Contact Ring customer support for further assistance.

Q: Why can't my Ring device find my Wi-Fi network?
A: Ensure your Wi-Fi network is active and that your Ring device is within range. Also, check if your router has any restrictions on new devices.

Q: What should I do if my Ring app keeps crashing?
A: Restart your smartphone, check for app updates, or reinstall the Ring app.

Q: How can I tell if my Ring device is charged?
A: Most Ring devices have an LED indicator that shows the battery status. Refer to the user manual for specific details.

Q: Can I pair multiple Ring devices to one app?
A: Yes, you can manage multiple Ring devices from a single Ring app account.

Q: What if my Ring device won't reset?
A: Ensure you're holding the reset button long enough. If it still doesn't reset, contact Ring support for help.

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