Ring motion not detected

Quick answer

• Ensure the motion detection settings are enabled in the app.
• Check the battery level of your Ring device.
• Adjust the motion sensitivity settings to a higher level.
• Make sure there are no obstructions in the camera's field of view.

Symptoms

• Notifications not received when motion occurs.
• Recorded videos show no motion detected.
• Live view shows no activity despite movement in the area.
• App settings indicate motion detection is on, but it's not functioning.

Quick checks

• Confirm Wi-Fi connectivity for your Ring device.
• Inspect the camera lens for dirt or obstructions.
• Ensure the device is mounted at the correct height and angle.
• Verify that the motion zones are properly set up in the app.

Step-by-step fix

1. Check App Settings: Open the Ring app and navigate to your device settings.

   • Ensure motion detection is enabled.
   • Adjust the motion sensitivity to a higher level.

2. Inspect Battery Level:

   • Check the battery status in the app.
   • Replace or recharge the battery if it’s low.

3. Clear Obstructions:

   • Look for any objects blocking the camera’s view.
   • Clean the lens with a soft cloth to remove dirt or smudges.

4. Adjust Motion Zones:

   • In the app, go to motion settings.
   • Make sure the motion zones cover the desired areas.

5. Reboot the Device:

   • Disconnect the power source, wait a few seconds, and reconnect.
   • This can help reset the device's functionality.

6. Update Firmware:

   • Check for any available firmware updates in the app.
   • Install updates to ensure optimal performance.

If it still doesn't work

• Consider resetting the device to factory settings.
• If issues persist, contact Ring support for further assistance.
• Check the Ring community forums for similar issues and solutions.

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FAQ

Q: Why is my Ring camera not detecting motion?
A: This could be due to low battery, incorrect settings, or obstructions in the camera's view.

Q: How do I increase the motion sensitivity on my Ring device?
A: Open the Ring app, select your device, and adjust the motion sensitivity slider in the motion settings.

Q: What should I do if my Ring device won’t connect to Wi-Fi?
A: Ensure your Wi-Fi network is functioning, and try moving the device closer to the router.

Q: Can I test the motion detection feature?
A: Yes, you can walk in front of the camera to see if it detects your movement and sends a notification.

Q: How often should I clean my Ring camera?
A: Clean it every few months or more frequently if it’s exposed to dust or rain.

Related fixes

• For tips on improving Wi-Fi connectivity, visit /articles/wifi-issues.
• Learn how to properly mount your Ring device at /articles/mounting-ring-cameras.
• Explore troubleshooting for video quality issues at /articles/video-quality-fixes.

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