Ring not working

Quick answer

• Restart your Ring device by removing and reinserting the battery.
• Check your Wi-Fi connection; ensure the signal is strong and stable.
• Update the Ring app to the latest version available.
• Verify that your device is not in "Do Not Disturb" mode.

Symptoms

• The Ring device does not respond to commands.
• Live view is unavailable or shows a black screen.
• Motion alerts are not being received.
• The device fails to connect to Wi-Fi.

Quick checks

• Ensure the device is powered on and the LED indicator is functioning.
• Confirm that your smartphone is connected to the same Wi-Fi network.
• Check for any physical obstructions that may block the device's view.
• Review the Ring app settings for any misconfigurations.

Step-by-step fix

1. Restart the Device: Remove the battery from your Ring device, wait for 10 seconds, and then reinsert it.
2. Check Wi-Fi Connection:
   • Open the Ring app.
   • Go to Device Health and check the Wi-Fi signal strength.
   • If the signal is weak, consider moving your router closer or using a Wi-Fi extender.
3. Update the Ring App:
   • Go to your app store and check for updates.
   • Download and install any available updates.
4. Reset the Device:
   • Press and hold the setup button on the device for 15 seconds.
   • Release the button and wait for the device to reset.
5. Reconfigure Settings:
   • Open the Ring app and follow the setup instructions to reconnect your device to Wi-Fi.

If it still doesn't work

• Contact Ring support for further assistance.
• Consider checking the Ring community forums for similar issues and solutions.
• If the device is under warranty, inquire about replacement options.

FAQ

Q: Why is my Ring device not connecting to Wi-Fi?
A: It may be due to a weak signal, incorrect Wi-Fi password, or interference from other devices.

Q: How do I know if my Ring device needs a firmware update?
A: The Ring app will notify you if an update is available under Device Health.

Q: What should I do if I can't access the live view?
A: Check your internet connection, restart the device, and ensure the app is updated.

Q: Can I use my Ring device without Wi-Fi?
A: No, Ring devices require a stable Wi-Fi connection to function properly.

Q: How can I improve the battery life of my Ring device?
A: Reduce the frequency of motion alerts and ensure the device is installed in an optimal location with good Wi-Fi coverage.

Related fixes

• Troubleshooting Ring Doorbell Issues
• How to Improve Wi-Fi for Smart Devices
• Resetting Your Ring Device

For additional support or to purchase a new device, you can View on Amazon (paid link).