Schlage keeps disconnecting

Quick answer

• Restart your Schlage device and your Wi-Fi router.
• Ensure your device is within range of the Wi-Fi signal.
• Check for firmware updates in the Schlage app.

Symptoms

• The Schlage lock frequently loses connection to the app.
• Notifications about connection issues appear on your smartphone.
• You are unable to control the lock remotely.

Quick checks

• Confirm your Wi-Fi network is functioning properly.
• Make sure the lock's batteries are charged.
• Verify that your smartphone is connected to the same Wi-Fi network.

Step-by-step fix

1. Restart the Schlage lock:

   • Remove the batteries for 10 seconds.
   • Reinsert the batteries and wait for the device to power up.

2. Restart your Wi-Fi router:

   • Unplug the router from the power source.
   • Wait for 30 seconds, then plug it back in.

3. Check Wi-Fi signal strength:

   • Move closer to the router and see if the connection improves.
   • If possible, use a Wi-Fi extender to boost the signal.

4. Update firmware:

   • Open the Schlage app on your smartphone.
   • Navigate to the settings and check for any available updates.
   • Follow prompts to install updates if necessary.

5. Reset the lock (if issues persist):

   • Locate the reset button on the lock.
   • Press and hold the reset button for 10 seconds.
   • Reconfigure the lock in the Schlage app.

If it still doesn't work

• Contact Schlage customer support for further assistance.
• Consider checking for any interference from other devices.
• Review your home network settings to ensure compatibility.

Thinking About Your Smart Lock Setup?

If Schlage Wi-Fi or keypad issues are recurring, our smart lock buying guide compares Schlage Encode and Encode Plus against August and Yale — including Apple Home Key support, Z-Wave vs. Wi-Fi trade-offs, and which model handles high-traffic installations best.

FAQ

Q: Why does my Schlage lock keep disconnecting?
A: Common reasons include weak Wi-Fi signal, outdated firmware, or battery issues.

Q: How can I improve the connection stability?
A: Ensure the lock is within range of your Wi-Fi and consider using a Wi-Fi extender.

Q: What should I do if the app won't connect to the lock?
A: Restart both the lock and your smartphone, and check your app permissions.

Q: Can I use Schlage locks without Wi-Fi?
A: Yes, but remote access features will be unavailable without a Wi-Fi connection.

Q: How do I reset my Schlage lock?
A: Press and hold the reset button on the lock for about 10 seconds until it resets.

Related fixes

• For issues with battery life, check our guide on extending battery life for smart locks.
• If you're facing app connectivity issues, read about troubleshooting smart home apps.
• Learn how to set up your Schlage lock properly.

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