Wemo won't connect

Quick answer

• Restart your Wemo device and router.
• Ensure your smartphone is connected to the correct Wi-Fi network.
• Check for firmware updates for your Wemo device.
• Reset the Wemo device to factory settings if necessary.

Symptoms

• Wemo app shows a "device offline" message.
• Unable to find the Wemo device during setup.
• The device is unresponsive to commands from the app.
• Frequent disconnections from Wi-Fi.

Quick checks

• Confirm your Wi-Fi network is working by testing other devices.
• Ensure your smartphone is within range of the Wemo device.
• Verify that the Wemo device is powered on and the indicator light is functioning.
• Check for any physical obstructions between the Wemo device and router.

Step-by-step fix

1. Restart Devices: Unplug your Wemo device and router. Wait for 30 seconds, then plug them back in.
2. Check Wi-Fi Connection: Make sure your smartphone is connected to the same Wi-Fi network as your Wemo device.
3. Update Firmware: Open the Wemo app and check for any firmware updates for your device. Follow the prompts to install updates if available.
4. Reset Wemo Device: If the device still won't connect, press and hold the reset button on the Wemo for about 10 seconds until the LED blinks orange. This will reset it to factory settings.
5. Reconfigure: Open the Wemo app and follow the setup instructions to add your device again.

If it still doesn't work

• Check for interference from other electronic devices or appliances.
• Move the Wemo device closer to the router to improve signal strength.
• Consider using a Wi-Fi extender if the signal is weak.
• If problems persist, consult the Wemo support website or contact customer service.

Thinking About Upgrading Your Smart Plug?

If you're hitting repeated connection or control issues, it may be worth switching to a more reliable option. Our smart plug buying guide covers the top picks across Kasa, Wyze, Eve, and Amazon — including which ones have energy monitoring, which are the most compact, and which work without any hub.

FAQ

Q: Why won't my Wemo connect to Wi-Fi?
A: This can be due to incorrect Wi-Fi credentials, a weak signal, or firmware issues.

Q: How do I reset my Wemo device?
A: Press and hold the reset button for about 10 seconds until the LED blinks orange.

Q: Can I use Wemo with multiple devices?
A: Yes, you can connect multiple Wemo devices to the same Wi-Fi network and control them through the app.

Q: What should I do if my Wemo app crashes?
A: Try restarting your smartphone and reinstalling the Wemo app if the issue persists.

Q: How do I check for firmware updates?
A: Open the Wemo app, select your device, and look for an option to check for updates.

Related fixes

• For issues with Wi-Fi connectivity, check our article on Wi-Fi troubleshooting.
• If you're having trouble with other smart home devices, see our guide on smart home device setup.
• For more information on managing multiple devices, read our article on controlling multiple smart devices.

For additional options, consider exploring Wemo products: View on Amazon (paid link).