Wyze Can't Pair — Pairing Fix

Quick answer

• Ensure your Wyze device is within range of your Wi-Fi router.
• Restart your Wyze device and your smartphone.
• Check that your smartphone is connected to the correct Wi-Fi network.

Symptoms

• Wyze app shows a pairing error.
• Device fails to connect during setup.
• App displays "device not found" message.

Quick checks

• Confirm your Wi-Fi network is operational.
• Make sure your Wyze device is powered on.
• Verify that Bluetooth is enabled on your smartphone.

Step-by-step fix

1. Restart your devices: Power cycle your Wyze device and your smartphone.
2. Check Wi-Fi settings:
   • Open your smartphone's settings.
   • Ensure you are connected to the 2.4GHz band, as many Wyze devices do not support 5GHz.
3. Update the Wyze app:
   • Go to your app store and check for any updates.
4. Reset your Wyze device:
   • Locate the reset button on your device.
   • Press and hold it until the LED indicator flashes.
5. Re-attempt pairing:
   • Open the Wyze app.
   • Follow the prompts to add a new device.

If it still doesn't work

• Try using a different smartphone to set up the device.
• Move closer to your router to improve signal strength.
• Check for any firmware updates for your Wyze device.

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FAQ

Q: Why can't my Wyze device find my Wi-Fi network?
A: Ensure your device is within range and that your Wi-Fi is functioning properly. Also, check if the network is hidden.

Q: What should I do if my Wyze device keeps disconnecting?
A: Check your Wi-Fi signal strength, and consider moving your router closer or using a Wi-Fi extender.

Q: How do I reset my Wyze device?
A: Locate the reset button and hold it until the LED indicator blinks, indicating the device is resetting.

Q: Can I pair my Wyze device without the app?
A: No, the Wyze app is necessary for setup and configuration of your devices.

Q: What if my Wyze app is not responding?
A: Restart the app, or uninstall and reinstall it from your app store.

Related fixes

• Troubleshooting Wyze camera connection issues: /articles/wyze-camera-connection-issues
• How to reset Wyze devices: /articles/reset-wyze-devices
• Improving Wi-Fi signal for smart devices: /articles/improve-wifi-signal-smart-devices

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