Wyze motion not detected

Quick answer

• Ensure the camera is powered on and connected to Wi-Fi.
• Check the motion detection settings in the Wyze app.
• Verify that the camera lens is clean and unobstructed.

Symptoms

• Motion alerts are not received.
• Live view shows no activity when motion is expected.
• The camera does not record motion events.

Quick checks

• Confirm the camera is within range of your Wi-Fi network.
• Make sure the camera's firmware is updated to the latest version.
• Check if the camera is in the correct mode (Home/Away).

Step-by-step fix

1. Power Cycle the Camera

   • Unplug the camera from the power source.
   • Wait for 10 seconds, then plug it back in.

2. Check Wi-Fi Connection

   • Open the Wyze app and go to the camera settings.
   • Ensure the camera is connected to your Wi-Fi network.

3. Adjust Motion Detection Settings

   • In the Wyze app, navigate to the camera settings.
   • Select "Detection Settings" and ensure motion detection is enabled.

4. Clean the Camera Lens

   • Wipe the lens gently with a microfiber cloth to remove any dirt or smudges.

5. Test Motion Detection

   • Walk in front of the camera to see if it detects motion and sends an alert.

If it still doesn't work

• Reset the camera to factory settings by holding the setup button until the LED flashes.
• Reconfigure the camera in the Wyze app.
• If issues persist, consider contacting Wyze support for further assistance.

FAQ

Q: Why isn't my Wyze camera detecting motion?
A: It may be due to incorrect settings, a poor Wi-Fi connection, or obstructions in front of the lens.

Q: How do I reset my Wyze camera?
A: Hold the setup button on the camera until the LED indicator flashes, then follow the app instructions to set it up again.

Q: Can I adjust the sensitivity of motion detection?
A: Yes, in the Wyze app under "Detection Settings," you can adjust the sensitivity levels for better detection.

Q: What should I do if my camera is offline?
A: Check your Wi-Fi connection, power cycle the camera, and ensure it is within range of your router.

Q: How do I update my Wyze camera’s firmware?
A: Open the Wyze app, go to the camera settings, and look for firmware updates under "Device Info."

Related fixes

• Wyze camera not connecting to Wi-Fi
• Wyze camera offline troubleshooting
• Adjusting Wyze camera settings

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