Quick answer
- Ensure your Wyze device is powered on and within range of your Wi-Fi router.
- Restart your Wyze device and your router.
- Check that your smartphone is connected to the same Wi-Fi network as your Wyze device.
Symptoms
- Wyze app shows "device offline" or "not detected."
- Unable to view live feeds or access device settings.
- Notifications from the device are not being received.
Quick checks
- Confirm your Wi-Fi network is functioning properly.
- Make sure the Wyze device is updated to the latest firmware.
- Verify that your smartphone's app is updated to the latest version.
Step-by-step fix
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Power Cycle the Device:
- Unplug the Wyze device from the power source.
- Wait for 10 seconds, then plug it back in.
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Restart Your Router:
- Unplug your router from the power source.
- Wait for 30 seconds, then plug it back in.
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Check Wi-Fi Connection:
- Open your smartphone settings.
- Ensure you are connected to the correct Wi-Fi network.
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Re-add the Device:
- Open the Wyze app.
- Tap on the "+" icon to add a device.
- Follow the prompts to set up your Wyze device again.
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Reset the Device (if necessary):
- Locate the reset button on your Wyze device.
- Press and hold the reset button until the LED indicator flashes.
If it still doesn't work
- Ensure there are no network restrictions (like MAC filtering) on your router.
- Try connecting the Wyze device to a different Wi-Fi network.
- Contact Wyze customer support for further assistance.
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FAQ
Q: Why is my Wyze device not detected?
A: This can happen due to Wi-Fi connectivity issues, power problems, or outdated firmware.
Q: How do I know if my Wyze device is powered on?
A: Check for a light indicator on the device; it should be lit if powered on.
Q: What should I do if my Wyze app is not working?
A: Restart the app, ensure it’s updated, or reinstall it if necessary.
Q: Can I use Wyze devices without Wi-Fi?
A: No, Wyze devices require a Wi-Fi connection to function properly.
Q: How can I improve my Wi-Fi signal for my Wyze devices?
A: Consider moving your router closer to the devices or using Wi-Fi extenders.
Related fixes
- Troubleshooting Wyze Cam connection issues
- How to reset Wyze devices
- Improving your smart home Wi-Fi network
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