As an Amazon Associate, GearGuiders earns from qualifying purchases at no extra cost to you.

Wyze not working

Quick answer

Restart your Wyze device and the app.
Check your Wi-Fi connection; ensure it's stable.
Update the Wyze app to the latest version.

Symptoms

Device not responding to commands.
Live stream not loading.
Notifications not being received.
App crashing or freezing.

Quick checks

Ensure the device is powered on.
Verify that your smartphone is connected to the same Wi-Fi network.
Confirm that the Wyze app is up to date.
Check for any service outages on Wyze’s official status page.

Step-by-step fix

Restart the Wyze Device:
- Unplug the device from power.
- Wait for 10 seconds, then plug it back in.
Restart the Wyze App:
- Close the app completely.
- Reopen the app and try accessing your device.
Check Wi-Fi Connection:
- Go to your smartphone's settings.
- Ensure you are connected to your home Wi-Fi.
- Test the connection by browsing the internet.
Update the Wyze App:
- Open your device's app store.
- Search for Wyze and check for updates.
- Install any available updates.
Re-add the Device:
- Open the Wyze app.
- Go to the device list and select the problematic device.
- Tap on "Remove Device" and then follow the setup process to add it again.

If it still doesn't work

Check Wyze's support page for troubleshooting guides.
Contact Wyze customer support for further assistance.
Consider resetting the device to factory settings if all else fails.

FAQ

Q: Why is my Wyze camera not connecting?
A: This could be due to Wi-Fi issues, app glitches, or the camera being out of range. Ensure your Wi-Fi is working and the camera is within range.

Q: What should I do if my Wyze app keeps crashing?
A: Try restarting your phone, updating the app, or reinstalling it. If the problem persists, check for system updates on your device.

Q: How can I reset my Wyze device?
A: Locate the reset button on the device, press and hold it until the LED indicator flashes. Follow the setup instructions in the app afterward.

Q: Why am I not receiving notifications from my Wyze device?
A: Check your app notification settings and ensure that notifications are enabled. Also, verify that your phone's notification settings allow alerts from the Wyze app.

Q: Can I use Wyze devices without Wi-Fi?
A: No, Wyze devices require a Wi-Fi connection to function properly and to communicate with the app.

For more Wyze smart security options, check out View on Amazon (paid link).