Quick answer
- Restart your Wyze device and router.
- Ensure your Wi-Fi network is functioning properly.
- Check for any firmware updates for your Wyze device.
- Reconnect your Wyze device to the Wi-Fi network.
Symptoms
- Wyze camera or device shows "offline" status in the app.
- Live feed is not accessible.
- Notifications are not being received.
- Device fails to respond to commands.
Quick checks
- Confirm that your Wi-Fi is working on other devices.
- Ensure the Wyze device is powered on and within range of the router.
- Check if the Wyze app is updated to the latest version.
- Look for any known outages in your area affecting Wyze services.
Step-by-step fix
- Restart your Wyze device: Unplug it, wait for 10 seconds, and plug it back in.
- Restart your router: Unplug it, wait for 30 seconds, and plug it back in.
- Check Wi-Fi connection:
- Open the Wyze app.
- Go to the device settings.
- Ensure it is connected to the correct Wi-Fi network.
- Reconnect the device:
- In the Wyze app, select your device.
- Tap on "Settings" and choose "Wi-Fi Network."
- Follow the prompts to reconnect to your Wi-Fi.
- Update firmware:
- In the Wyze app, go to your device settings.
- Check for any available firmware updates and install them.
If it still doesn't work
- Factory reset the Wyze device:
- Locate the reset button (usually a small pinhole).
- Hold it for about 10 seconds until the device begins to reset.
- Re-add the device in the Wyze app:
- Go to the "+" icon in the app.
- Follow the prompts to set up the device again.
Thinking About Upgrading Your Camera Setup?
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FAQ
Q: Why is my Wyze device offline?
A: It could be due to Wi-Fi issues, device malfunctions, or outdated firmware.
Q: How do I know if my Wi-Fi is working?
A: Check if other devices can connect to the internet. You can also restart your router.
Q: What should I do if my Wyze app is not responding?
A: Restart the app, check for updates, or reinstall it if necessary.
Q: Can I use Wyze devices without Wi-Fi?
A: No, Wyze devices require a Wi-Fi connection to function properly.
Q: How often should I check for firmware updates?
A: Regularly check every few months or whenever you encounter issues.
Related fixes
For additional Wyze products, you can View on Amazon (paid link).