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SmartThings can't pair

Quick answer

Ensure your SmartThings app is updated to the latest version.
Confirm that your device is compatible with SmartThings.
Check that your Wi-Fi network is stable and functioning.
Restart both your SmartThings hub and the device you’re trying to pair.

Symptoms

The SmartThings app shows an error message during pairing.
The device fails to appear in the SmartThings app.
The device appears but cannot connect.
The SmartThings hub is unresponsive or shows a blinking light.

Quick checks

Verify that your device is powered on and within range of the hub.
Ensure Bluetooth is enabled on your smartphone if using Bluetooth pairing.
Check for firmware updates for your SmartThings hub.
Make sure no other devices are interfering with the connection.

Step-by-step fix

Restart your SmartThings hub:
- Unplug it from the power source.
- Wait for 10 seconds, then plug it back in.
Restart the device you’re trying to pair:
- Turn it off and back on.
- Ensure it’s in pairing mode (refer to the device's manual).
Update the SmartThings app:
- Open your app store and check for updates.
- Install any available updates.
Check Wi-Fi connection:
- Ensure your smartphone is connected to the same Wi-Fi network as the SmartThings hub.
- Test your internet connection by browsing a website.
Try pairing again:
- Open the SmartThings app and follow the instructions to add a new device.
- If prompted, enter any required codes or confirm pairing on the device.

If it still doesn't work

Reset the device to factory settings and try pairing again.
Check the manufacturer's website for specific troubleshooting tips.
Contact SmartThings support for further assistance.

FAQ

Q: Why can't my SmartThings hub find my device?
A: It may be due to compatibility issues, distance from the hub, or interference from other devices.

Q: How do I know if my device is compatible with SmartThings?
A: Check the SmartThings website or the device's packaging for compatibility information.

Q: What should I do if the app keeps crashing during pairing?
A: Ensure your app is updated, restart your phone, and try reinstalling the app.

Q: Can I pair multiple devices at once?
A: Generally, you should pair devices one at a time for the best results.

Q: How can I improve my SmartThings hub's connectivity?
A: Place the hub in a central location, away from walls and obstructions, and ensure it is connected to a stable Wi-Fi network.

For additional SmartThings devices, check out View on Amazon (paid link).